Privacy Policy

Effective Date: June 26, 2026

At Moda Family LLC, we value your privacy and are committed to protecting your personal information.

This Privacy Policy describes how we collect, use, and safeguard the information you provide when visiting our website or using our professional flooring and home improvement services—including tile installation, interior painting, kitchen cabinet refinishing, stair upgrades, baseboards & trim, and wood slat walls—across Winter Garden and the Central Florida region.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you request a quote, schedule a consultation, fill out a contact form, or communicate with us.

This information may include:

• Name
• Email address
• Phone number (mobile and landline)
• Physical/Property address (for estimates, measurements, and service delivery)
• Any specific details you provide regarding your flooring or renovation project

2. How We Use Your Information

We use the collected information exclusively to provide, maintain, and improve our services, including:

• Scheduling appointments and providing accurate service estimates
• Sending updates and progress notifications regarding your ongoing home projects
• Responding to your inquiries and providing customer support
• Sending text message (SMS) updates, booking confirmations, or reminders (only if you have explicitly opted in)

3. SMS/Mobile Messaging & Carrier Compliance (Strict Non-Sharing Clause)

We strictly comply with the latest A2P (Application-to-Person) messaging guidelines enforced by telecommunication carriers.

Your trust is paramount to us.

CRITICAL SMS PRIVACY PROTECTION

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

4. How We Protect Your Data

Moda Family LLC implements industry-standard administrative, technical, and physical security measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

5. Opting Out of Communications

If you no longer wish to receive communications from us, you can opt out at any time.

For SMS/Text Messages

Reply STOP to any text message you receive from us to immediately cancel the SMS service.

After you send "STOP", we will confirm that you have been unsubscribed.

For Support

Reply HELP for more assistance, or contact us directly at our support email.

For Emails

Click the "unsubscribe" link in any email, or contact us directly at our support email.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us at:

Company Name: Moda Family LLC
Location: Winter Garden, FL (Serving Central Florida)
Email: contact@modafamilyllc.com